Privacy Policy

This Privacy Policy explains how Guided Treasures processes personal data in connection with its website, booking communications, and local guided tours and experiences in Casella, including culinary and market tours.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, restriction of processing, and objection to certain processing activities. You may also ask for clarification about how your data is used and, where relevant, request a copy of the data you provided in a structured format.

Available rights may differ depending on the legal basis and applicable law.

Requests

How to Make a Request

To exercise your rights, use the contact details in this policy and describe the request clearly. We may ask for information needed to verify your identity and to locate the relevant records. If a request is incomplete or cannot be fulfilled in full, we will explain the reason to the extent required by law.

Requests are handled after we verify identity and confirm the scope of the request.

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including booking administration, customer communication, accounting, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it unless a longer retention period is required by law or justified by a specific legal claim.

Retention periods follow the purpose of collection and applicable legal requirements.

Policy Updates

Policy Changes

When we make material changes, we will update the policy text and, where appropriate, provide notice through the website or other reasonable communication channels. The date of the latest revision should be reviewed periodically.

We may revise this policy when our practices, legal obligations, or service structure change.

How We Use Data

We use personal data to respond to inquiries, manage bookings, confirm group details and dietary information, coordinate meeting points and route arrangements, process payments, communicate before and during the tour, provide post-tour local recommendations when requested, maintain records, improve website performance, and meet legal, accounting, and security obligations. We may also use data to confirm guide language availability and to manage private appointments and related operational planning.

Processing is limited to operational, contractual, and compliance needs.

Service Providers and Partners

We may share personal data with payment processors, booking and communication service providers, website hosting or technical support providers, and other operational partners that help us run the business. Where a tasting venue, market vendor, or similar third party is involved in arranging a route, we share only the information needed to coordinate the booking and deliver the requested experience.

Service providers receive only the information needed to perform their tasks.

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from public authorities, or when disclosure is necessary to protect our rights, users, or the security of our services. We may also share information to support fraud prevention, accounting, or record-keeping obligations.

Legal disclosures are limited to what is necessary in the circumstances.

Data We Collect

We may process identification and contact details, booking and payment information, group size and date preferences, dietary information you choose to provide, meeting-point and route coordination details, communication records, and limited technical data such as device and usage information. Where needed for a private culinary route or guided tasting experience, we may also process information relevant to planning the route, confirming venue availability, and managing the tour.

The data collected depends on booking, inquiry, and tour participation activities.

Sources of Data

We collect personal data from consultation requests, email or phone communications, booking and payment steps, and information shared before or during the tour. We may also receive data from payment service providers, booking tools, and technical systems that record website use and message delivery.

Most information is provided directly by the user during the booking process.

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember selected settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their function. We do not use cookies to collect more data than is reasonably needed for these purposes.

Cookie use is limited to standard website functions and basic measurement where enabled.

Cookie Controls

You can manage cookies through your browser settings and, where available, through the cookie controls shown on the website. Essential cookies may remain necessary for basic site functions, while analytics or preference cookies can usually be adjusted or disabled depending on your browser and consent choices.

Browser settings and consent choices may limit non-essential cookies.